A Project Manager’s Take on ITIL

posted in: Uncategorized | 2

As all of you know, I have passed the ITIL Foundation exam. Studying for it has been an interesting experience because there is some similarities and differences. Below is my take on ITIL:

ITIL Has Domains Too

Instead of initiating, planning, executing, monitoring and controlling and closing, ITIL’s domains are service strategy, service design, service transitions, service operations and continual service improvement. They flow the same way. Service strategy is initiating. Service design is planning. Service transitions is executing. Service operations is monitoring and controlling. Continual service improvement (CSI) is different than closing because CSI is about making the product or service better. CSI functions as a continuous feedback loop. The closing domain in project management is about handling over the deliverable to the client.

Our progressive elaboration is ITIL’s Continual Service Improvement.

In project management, progressive elaboration is incorporating the new information that you’ve received while working on the project to make your product better. ITIL’s version of progressive elaboration is continual service improvement. CSI is all about taking the 7-steps towards improving your service.

ITIL Foundation Does Not Has to Be Renewed. PMP Must Be Renewed Every Three Years

Once you pass the ITIL Foundation exam, you are done. You don’t have get any personal development units (PDUs) to renew your ITIL certification. However, with PMP you must get 60 PDUs every three years. If you don’t, you have to retake the PMP exam.

Change Management is Prominently Featured in Both ITIL and PMP

In project management, we have a change control board and perform integrated change control process. In ITIL service management, they have the change advisory board and have 7Rs of change.

ITIL Has 4 Processes. PMBOK Has 47 Processes

I admit that in all honesty, I laughed when inside when my ITIL bootcamp instructor said that the PMP was a harder than ITIL but there more processes in project management than service management.

Like the content? Subscribe to PM.Expert: www.pm.expert/mailinglist

Join the PM.Expert newsletter

Subscribe to get our latest project management content by email.

Powered by ConvertKit

Related Post

2 Responses

    • carlarjenkins

      Thank you for sharing my content on your link-up. I greatly appreciate it. Also thanks for reading.

Leave a Reply